Privacy Policy
Introduction
We respect your privacy and are committed to protecting your personal data.
For the purposes of applicable data protection legislation, the data controller is Help First Aid Training Ltd of Shildon Business Centre, Dabble Duck Industrial Estate, Shildon, County Durham, DL4 2RF.
In the course of our business activities, we may collect information that identifies you as an individual. This may be required so that you can use our products and services, request information, make enquiries, or communicate with us.
This Privacy Notice explains what personal information we collect, how we collect it, how we use and protect it, who we may share it with, and your rights in relation to your personal data.
If you have any questions about this Privacy Notice, including requests to exercise your legal rights, please contact us:
Email: info@helpfirstaidtraining.co.uk
Address: Shildon Business Centre, Dabble Duck Industrial Estate, Shildon, County Durham, DL4 2RF
You also have the right to make a complaint at any time to the relevant data protection supervisory authority if you have concerns about how we collect or use your personal data. We would appreciate the opportunity to address your concerns first, so please contact us before making a complaint where possible.
Personal Information We Collect
When you use our website, products, or services, we may collect the following personal information:
Name, job title, and organisation details
Contact information, including address, email address, and telephone number
Transaction information, including details about payments and products or services provided
Any other information you provide to us when communicating with us
We may collect personal information in the following ways:
Direct interactions
For example, when you:
Contact us by telephone, email, post, or through our website
Request information, a quotation, or a service
Purchase products or services from us
Attend meetings, events, or provide contact details such as a business card
Website usage
Our website may collect information about how visitors use our website, including pages visited and technical information about website usage.
Cookies
Our website uses cookies and similar technologies to collect information about how visitors use our website. This helps us improve website performance, understand visitor behaviour, and provide a better user experience.
Necessary
These cookies are essential for the website to function properly. They enable basic features like page navigation, secure areas, and session management. The website cannot function without these cookies.
| Cookie | Domain | Duration | Type | Description |
|---|---|---|---|---|
| _GRECAPTCHA | www.google.com | 179 days | 3rd party | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. |
| help-first-aid-training-session | helpfirstaidtraining.co.uk | 2 hours | 1st party | Session cookie set by Help First Aid Training to maintain user session state and enable core website functionality during the user's visit. |
| XSRF-TOKEN | helpfirstaidtraining.co.uk | Session | 1st party | This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. |
Analytics
These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. They help us improve the website experience.
| Cookie | Domain | Duration | Type | Description |
|---|---|---|---|---|
| _ga | .helpfirstaidtraining.co.uk | 2 years | 1st party | ID used to identify users |
| _ga_PP8PCJ0CBD | .helpfirstaidtraining.co.uk | 1 year | 1st party | Set by Google Analytics 4 (GA4) to track user interactions, page views, and session data for website analytics and performance measurement. |
Marketing
These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
No cookies in this category.
Preferences
These cookies allow the website to remember choices you make, such as your language or region, and provide enhanced, more personal features.
No cookies in this category.
Providing Personal Data
Where we are required to collect personal data by law, or where it is necessary under the terms of an agreement with you, failure to provide requested information may mean we are unable to provide certain products or services.
If this occurs, we will notify you at the time.
How We Use Your Personal Data
We will only use your personal data where permitted by applicable data protection laws.
We may use your personal data in the following circumstances:
Where it is necessary to operate our business and is in our legitimate interests
Where required to provide products or services requested by you
Where necessary to enter into or fulfil a contract with you or the organisation you represent
Where you have given consent to receive communications from us
Where required to comply with legal or regulatory obligations
Marketing
Where appropriate, we may use your personal information to provide information about products, services, or updates that may be relevant to you.
You can change your marketing preferences or stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.
We will not share your personal data with third parties for marketing purposes unless you have provided consent.
Who We Share Your Personal Information With
We may share your personal data with trusted third parties, including service providers who support our business operations, such as:
IT and cloud service providers
System administrators
Professional advisers
Other service providers necessary to deliver our services
We require all third parties who process personal data on our behalf to protect your information, keep it secure, and only process it in accordance with our instructions and applicable laws.
We may also share personal data where required:
To comply with legal or regulatory obligations
To protect our rights, property, or business interests
As part of a business transfer, merger, acquisition, or sale of assets
Where necessary to provide our services to you
Your Legal Rights
Under data protection laws, you may have rights including:
The right to request access to your personal data
The right to request correction of inaccurate information
The right to request deletion of your personal data
The right to object to certain processing activities
The right to request restriction of processing
The right to request transfer of your personal data
The right to withdraw consent where processing is based on consent
In some circumstances, we may not be able to fulfil your request where permitted by law.
To exercise your rights, please contact:
Email: info@helpfirstaidtraining.co.uk
Address: Shildon Business Centre, Dabble Duck Industrial Estate, Shildon, County Durham, DL4 2RF
You will not normally be required to pay a fee to exercise your rights. However, we may charge a reasonable fee where requests are excessive, repetitive, or clearly unfounded.
We aim to respond to legitimate requests within one month. If a request is complex or involves multiple requests, we may need additional time and will keep you informed.
Data Security
We have appropriate security measures in place to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure.
Access to personal data is limited to employees and third parties who require it for legitimate business purposes. They are required to keep your information confidential and process it only in accordance with our instructions.
Where legally required, we will notify affected individuals and the relevant authorities of any personal data breach.
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, tax, accounting, and reporting requirements.
When determining retention periods, we consider:
The amount and sensitivity of personal data
The potential risk from misuse or unauthorised disclosure
The purpose for processing the information
Applicable legal requirements
In some circumstances, information may be anonymised so it can no longer identify you. We may use anonymised information for statistical or research purposes.
Changes to How We Use Your Data
We will normally only use your personal data for the purposes for which it was collected.
If we need to use your information for another purpose, we will ensure this is permitted under data protection laws and will provide further information where required.
We may process personal data without your knowledge or consent where permitted or required by law.
Other Websites
Our website may contain links to external websites that are not controlled by us.
We are not responsible for the privacy practices of these websites and recommend that you review their privacy notices before providing personal information.
Keeping Your Information Accurate
It is important that the personal data we hold about you is accurate and up to date.
Please inform us if your personal information changes during your relationship with us.
This Privacy Notice may be updated from time to time to reflect changes in our practices or legal requirements.
Last updated: June 2026